1 year Parts and Labor Limited Warranty
Sentinel Gaming Systems warrants that the Sentinel Gaming System™ shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase and will perform in accordance with the accompanying documentation. Sentinel Gaming Systems, Inc. does not warrant that the hardware, documentation and software are defect-free except as set forth above. Sentinel Gaming Systems hardware and software warranty is non-transferable. Sentinel Gaming Systems entire liability and your exclusive remedy shall be, at Sentinel Gaming Systems, option, either (a) repair or replacement of the Sentinel Gaming System or (b) return of the purchase price provided that the Sentinel Gaming System is returned to place of original purchase with a copy of the original sales receipt. Any replacement hardware and/or software will be warranted for the remainder of the original warranty period, or ninety (90) days, whichever is longer. These remedies are only valid within the United States of America and do not cover defects arising under normal use and failures due to misuse, abuse, neglect, alteration, modification, improper installation or repairs from other than Sentinel Gaming Systems.
There are no user serviceable parts inside the Sentinel Gaming System. Attempts to open and tamper with the case lids and covers (other than the front bezel to clean the fan filter) will void the warranty regardless if an electronic alert is signaled. A factory service Integrity Check may allow the warranty to be reinstated.
There are no other expressed or implied warranties (including implied warranties of merchantability and fitness for a particular purpose) regarding the hardware, software and documentation, except any implied warranties which cannot be excluded or limited under applicable law.
Because of the nature of this product, we require that you have spoken with a technical support representative by phone before a Return Authorization (RA) number is given. If the product needs to be repaired in or out of warranty, it must be returned (postage/shipping prepaid) to Sentinel Gaming Systems for either repair or replacement. DO NOT RETURN THE PRODUCT until you have received a Return Authorization (RA) number. Otherwise it will be returned to you subject to return shipping costs.
Once you have received an RA number from Sentinel Gaming Systems, ship the product as instructed using the original packaging. If you no longer have the packaging, you can order a set online - click here. If a returned product is received in other forms of packaging and is damaged, the warranty will be voided. Once the product has been received it will inspected for damage or tampering. If the product is under warranty and has been damaged or tampered with, you will be notified by email of the costs to repair the damage. If the product is out of warranty you will receive an estimate of repair costs.
We know that even the best designed and manufactured products can have problems or glitches from time to time. The Sentinel Gaming System has a one-of-a kind hardware enabled recovery mode to repair the most common computer issues and can even restore the system back to factory settings. Since most problems can be easily resolved over the phone, call us toll free for technical support help at 877-327-6140.